Dovedale Sports Centre values the feedback that it receives from its customers, by providing a wide variety of opportunities for you to have your say. Comments, Compliments and Complaints Chelmsford Borough Council welcomes feedback from its customers. Should you wish to make a general enquiry or you have comments or suggestions about how we provide our services, or ideas as to how they might be developed in the future, please let us know.
Our aim is to get things right first time but occasionally things can go wrong. When this happens, we aim to correct matters as soon as possible and we will offer you an apology for failing to meet our planned performance standards. The online Leisure feedback form is available in the Offsite Links section to the right of this page.
Informal User Groups Dovedale Sports Centre runs an annual user and hirer group session. This is aimed at providing our customers and hirers with the opportunity to help us improve the day to day operation of the services and facilities that we offer. The sessions cover a number of topics including pricing, programming, quality of service, access and marketing. For the latest dates & times of the sports user groups, as well as information on key issues raised and proposed actions as a result of these, please see the relevant page under related articles. If you would like to participate in the next Dovedale user or hirer group, please email dovedale@chelmsford.gov.uk or telephone 01245 605685.
Satisfaction Surveys If you or your family use our services we are interested in hearing your views! We are very keen to find out how often and why you and your family use the centre, as well as how satisfied you are with the services and facilities provided e.g. staff, prices and range of activities. These results will be treated confidentially and will be used to help us plan for the future and assist us as we seek to provide excellent quality services which meet the needs of the local community.
Chelmsford Borough Council carries out regular surveys of public opinion and satisfaction with its services. To find out the results for the MORI Chelmsford Residents Surveys, use the link Market Research under 'related pages'. For information on the latest large-scale sports surveys and the Sport & Recreation Strategy, please use the link to the 'Have your Say.. on Sports' page.
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